Terms of service

ToneOfCare — Terms of Service
Version 2.0 · Effective July 15, 2026 Replaces the version dated January 17, 2026

 
The short version
The full terms below govern, but here's the honest summary. If any of this surprises you later, we've failed.

We make daily phone calls. That's it. A real person calls, talks, gives reminders, writes down what they notice, and tells you how it went.
We are not medical care and not an emergency service. If something is wrong, call 911. We are not a substitute for that, and we never will be.
We cannot promise we'll notice anything. We watch and we report. We are not a safety net and we won't pretend to be one.
Every client gets the same escalation response, whatever they pay. Plans differ in how many calls, never in how seriously we take a concern.
We record check-in calls and say so at the start of every one. We never share recordings with family. Your parent can decline.
The person we call has rights here, even though you signed them up. If they tell us to stop, we stop.
Cancel a monthly plan anytime. If your parent passes away or moves into care, we refund the unused part of an annual plan. You shouldn't have to think about a subscription then.
Our liability is capped at what you paid us in the last 3 months. Read Section 16.
 
1. What ToneOfCare is
ToneOfCare provides non-medical, phone-based check-in and reminder services for older adults, and updates to their families.

Depending on the plan:

Daily check-in calls by a live person
Medication reminders
Appointment reminders
Hydration and routine reminders
Conversation and companionship
Written notes on what we observe
Updates to designated family contacts
Escalation when something seems wrong
Everything is delivered by live phone calls. There is no in-person service. We never enter a home, never touch a client, never handle medication, and never transport anyone.

 
2. What ToneOfCare is not
ToneOfCare is not:

A healthcare provider
A medical practice
A home care agency
An emergency response service
A substitute for 911
A substitute for a medical alert system
A substitute for professional caregivers
A substitute for family
We do not: diagnose · treat · give medical advice · interpret symptoms · provide therapy · provide nursing · provide caregiving.

If a medical, mental health, or safety emergency occurs, call 911 immediately. Do not call us first. Do not wait for our next scheduled call.

We are a complement to those services, never a replacement for them. We are the daily human contact that may notice a change early. That is the whole of what we offer, and we would rather be clear about it now than have you discover it at the worst possible moment.

 
3. No guarantee of detection or outcome
This section matters more than any other. Please read it.

ToneOfCare observes and reports. We do not guarantee that we will detect any particular condition, change, decline, injury, illness, or emergency.

We may not notice something. Our caller may speak with your parent and hear nothing unusual on a day when something is wrong. Your parent may not tell us. A call may not be answered. Any of these can happen, and none of them mean we did anything improperly.

ToneOfCare does not guarantee:

The prevention of accidents, injuries, illnesses, medical events, or emergencies
The detection of any condition or change
Any health, safety, or wellbeing outcome
That a client will answer, engage, or be truthful with us
Uninterrupted service
A daily phone call is not a safety net. If your parent's safety depends on being found quickly in an emergency, you need a medical alert system, in-person care, or both. We can sit alongside those things. We cannot replace them.

 
4. Two people are involved
The customer — you: the person signing up and paying. Usually an adult child or family member.

The client — the person receiving the calls. Usually an older adult, who in most cases did not personally sign this agreement.

That distinction matters throughout. Sections 5 and 6 explain how we handle it.

 
5. Authorization and consent
By enrolling a client, you represent and warrant that:

The client knows about these calls and agrees to receive them. This is not a formality. We do not call people who haven't agreed to be called.
You have the authority to enroll them and to provide the information you've given us.
The information you provide — phone numbers, address, emergency contacts, routines, reminders — is accurate and current.
ToneOfCare may rely on what you tell us. We are not responsible for consequences arising from inaccurate or incomplete information you provide, including failures of escalation that result from wrong contact details.

If we learn the client did not agree to these calls, we will pause service and speak with you before continuing. See Section 6.

 
6. The client's rights
These belong to the person we call, regardless of who pays.

They can tell us to stop. If a client tells us they don't want the calls, we stop calling. We will talk with you and with them to understand what's happening, and we'd like the chance to do that. But we will not keep calling someone who has told us not to.

If service ends this way, we cancel the subscription and refund any unused prepaid time on a prorated basis. We do not take money for calls we've been told not to make.

They can decline recording. At any time, no reason needed, no change to the service. See Section 10.

They can ask what we've written about them. We keep notes on our calls. The client is entitled to know what those notes say. We will not keep a secret file about someone.

They can ask what we share with you and who else we contact. They're entitled to that too.

We understand this may occasionally sit awkwardly with a family's wishes. We've thought about it, and this is where we've landed: the person receiving the calls is an adult, and we treat them as one. If that's not what you're looking for, we're not the right service.

 
7. Your responsibilities
You agree to:

Provide accurate contact information for the client and all emergency contacts
Tell us promptly when anything changes — phone numbers, address, routines, medications, emergency contacts, health circumstances
Maintain a working phone for the client
Keep billing information current
Respond when we contact you about the account or a concern
Escalation depends on the information you give us. If an emergency contact number is wrong, we may be unable to reach anyone when it matters. Please keep it current. We review this information with you periodically; please engage with that.

 
8. Calls and scheduling
We operate seven days a week.

Call times are approximate. We aim for a consistent daily window, but timing may vary due to operational needs, volume, technical issues, or circumstances beyond our control.

Occasionally a scheduled call may not happen — illness, holidays, technical failures, or events beyond our control. We will tell you when we know. A missed call by us is not an emergency indicator and should never be read as one.

Who calls. We work hard to have the same caller speak with your parent each day, because that consistency is much of the value. We cannot guarantee it. People get sick, take holidays, and move on. When your regular caller is unavailable, someone else from ToneOfCare — often the founder personally — will make the call.

 
9. Missed calls and escalation
If a scheduled call isn't answered, we follow a documented escalation process, which may include additional attempts, voicemail where available, and contacting designated family or emergency contacts.

Escalation is never tiered by plan. Every client receives the same escalation response to the same level of concern, regardless of what they pay. Plans differ in how many calls per day — which affects how often we might notice something — but never in how seriously we treat a concern, how quickly we act, or who we contact.

We cannot guarantee we will reach the client or any designated contact, and we are not liable for circumstances arising from unanswered calls or unavailable contacts.

In a situation we assess as a potential emergency, we will contact emergency services, and we will not wait for permission to do so. You agree that we may do this.

 
10. Call recording
We record check-in calls, and every participant is told at the start of every call.

Why: to review that our own team is doing the job properly. Recording is a tool for supervising our staff — not for monitoring your parent.

What that means in practice:

We announce it on every call. Not once at signup — every call.
Recordings are deleted after 30 days, except where connected to a documented escalation.
We never share recordings with you or any family member. Not on request, not to settle a disagreement. The only exception is a valid court order. We will always tell you what we observed. We will not hand over your parent's private conversations — those belong to them.
Only ToneOfCare's founder can access recordings, and only to review our team's work.
Any client may decline recording at any time, for any reason, with no change to their service.
By enrolling, you acknowledge and consent to recording on these terms, and confirm the client has been informed.

 
11. Plans, cancellation, and refunds
Monthly plans
Cancel any time before your next billing date.
Cancellation stops future charges. It does not refund prior billing periods.
No partial-month refunds.
Annual plans
Offered at a discounted prepaid rate.
Full refund if cancelled within seven (7) calendar days of purchase.
After seven days, annual payments are non-refundable — except as set out below.
Exceptional circumstances
If the client passes away, is admitted to a hospital or care facility long-term, or permanently becomes unable to use the service, we will refund the unused portion of any prepaid plan on a prorated basis.

Contact [email protected]. We will not ask for documentation or make it difficult. Families should not have to think about a subscription at a time like that.

This also applies if service ends under Section 6 because the client asked us to stop.

Upgrades and downgrades
Upgrades may take effect immediately.
Downgrades generally take effect at the next billing cycle.
 
12. Payment
By subscribing, you authorize ToneOfCare to charge your payment method for recurring fees.

If a payment fails, we may retry it, contact you for updated details, temporarily suspend service, or cancel for non-payment.

If service is suspended for non-payment, we will tell you before calls stop. We will not silently stop calling someone's parent over a billing problem.

 
13. Privacy
Our Privacy Policy governs how we collect, use, protect, and share information, and is incorporated into these Terms.

In summary: we collect what we need to deliver the service. We never sell personal information. We share observations with your designated contacts — that's the service. We disclose otherwise only with authorization, when required by law, or to protect someone's safety.

Some of our team work outside the United States, including the Philippines. Your information may be accessed and processed there. All team members are bound by written confidentiality agreements. See the Privacy Policy for detail.

 
14. Conduct
ToneOfCare is not responsible for the actions, decisions, emotions, or behavior of clients before, during, or after calls.

Our people are entitled to be treated decently. Abusive, threatening, discriminatory, or harassing behavior toward ToneOfCare staff — by a customer, a client, or anyone else — may result in suspension or termination of service.

Where we terminate for this reason, we will refund unused prepaid time. We would rather lose the revenue than ask someone who works for us to absorb abuse.

 
15. Service limitations and force majeure
Service may be affected by things outside our reasonable control, including carrier outages, internet disruptions, power failures, device malfunctions, weather, natural disasters, government actions, public health emergencies, labor disputes, and third-party service interruptions.

We are not responsible for missed, delayed, or failed calls resulting from circumstances outside our reasonable control.

 
16. Limitation of liability
To the fullest extent permitted by law:

ToneOfCare is not liable for indirect, incidental, consequential, special, or punitive damages.
ToneOfCare does not guarantee safety outcomes, medical outcomes, emergency prevention, detection of any condition, or uninterrupted service.
ToneOfCare's total liability for any claim arising from or relating to the services shall not exceed the total amount paid by the customer during the three (3) months immediately preceding the event giving rise to the claim.
Your exclusive remedy for dissatisfaction with the service is to stop using it.
Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

 
17. Indemnification
You agree to defend, indemnify, and hold harmless ToneOfCare, its owners, employees, contractors, and representatives from any claims, damages, losses, liabilities, costs, or expenses arising from:

Information you provide, including inaccurate or outdated information
Your violation of these Terms
Your use of the services
The actions or conduct of the client receiving services
Any claim that you lacked authority or consent to enroll the client
 
18. Changes to these Terms
We may modify our services, pricing, or these Terms.

If we make a material change — anything meaningfully affecting your rights, our obligations, or your price — we will notify active customers directly and in advance. Not a silent update to a webpage.

Minor changes are posted here with an updated version and date. Previous versions are archived and available on request.

Continued use after a change takes effect constitutes acceptance.

 
19. Governing law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles. Disputes are subject to the courts of the Commonwealth of Virginia.

 
20. Contact

ToneOfCare

Email: [email protected]

Phone: (571) 500-1377

If something in these Terms isn't clear, call and ask. A real person will answer, and we'd rather explain it now than argue about it later.

 
Version 2.0 · Effective July 15, 2026 · Supersedes the version dated January 17, 2026