Terms of service
Terms of Service
Welcome to ToneOfCare. These Terms of Service ("Terms") govern your access to and use of our senior check-in, reminder, and support services. By subscribing to ToneOfCare or using our services, you agree to these Terms. Please read them carefully.
1. Service Overview
ToneOfCare provides phone-based check-in and reminder services designed to support seniors and offer peace of mind to families. While our check-ins promote wellness, emotional support, and safety awareness, we do not provide medical care, diagnosis, treatment, or emergency services.
Our team performs scheduled phone calls, reminders, and wellness check-ins according to the plan selected by the client.
2. Not a Substitute for Medical or Emergency Care
ToneOfCare is not:
A healthcare provider
A home care agency
An emergency response service
A replacement for 911
If your loved one experiences an emergency, you must call 911 immediately. ToneOfCare callers cannot dispatch emergency personnel.
ToneOfCare does not guarantee prevention of accidents, injuries, or medical events.
3. User Responsibilities
By subscribing, you agree to:
Provide accurate and up-to-date client information
Notify us promptly about changes to routines, medications, or emergency contacts
Ensure your loved one is aware of and consents to receiving check-in calls
Keep billing information current and active
Failure to provide accurate information may affect our ability to perform services.
4. Missed-Call Escalation Process
If a client does not answer a scheduled call, ToneOfCare will follow its standard escalation procedure, which includes:
A second call attempt
A third attempt, if necessary
Notification to the designated family contact
ToneOfCare is not liable if a client does not answer or respond to calls.
5. Scheduling & Availability
ToneOfCare operates 7 days a week, including holidays.
Call windows are approximate. While we aim for consistency, occasional delays may occur due to call volume or operational needs.
6. Plan Changes, Cancellations & Refunds
ToneOfCare subscriptions are month-to-month unless prepaid annually.
Monthly Plans
Cancel anytime before the next billing cycle
No prorated refunds for partial months
Annual Prepay
Discounted rate is offered for full upfront payment
Annual payments are non-refundable after the first 7 days
Upgrades/Downgrades
You may change your plan at any time. Upgrades take effect immediately; downgrades apply at the next billing cycle.
7. Payment Terms
You authorize ToneOfCare to charge your selected payment method for recurring monthly or annual fees.
If a payment fails, we may:
Retry the payment
Contact you for updated billing information
Suspend or cancel services until payment is resolved
A valid payment method is required to maintain service.
8. Privacy & Confidentiality
Your privacy is extremely important to us.
ToneOfCare collects client information solely to provide check-in and reminder services. We maintain strict confidentiality and do not sell or share your information with third parties, except as required by law.
Please review our Privacy Policy for full details.
9. Caller Conduct & Service Quality
ToneOfCare team members are trained to provide:
Friendly, supportive communication
Accurate logging of call notes
Respectful and confidential service
However, ToneOfCare does not control the emotional responses, decisions, or behaviors of clients during or after calls.
Abusive behavior toward callers may result in account suspension.
10. Technology & Service Limitations
Service may occasionally be affected by:
Phone carrier issues
Client device problems
Outages or interruptions beyond our control
ToneOfCare is not responsible for missed calls due to technical failures outside our system.
11. Limitation of Liability
To the fullest extent permitted by law:
ToneOfCare is not liable for indirect, incidental, consequential, or punitive damages
ToneOfCare does not guarantee safety outcomes, medical outcomes, or emergency prevention
You agree to hold ToneOfCare harmless for events beyond our reasonable control
Your sole remedy for dissatisfaction with the service is to discontinue use.
12. Modifications to Service
ToneOfCare may update or modify services, pricing, or Terms at any time. You will be notified of changes when required by law.
Continued use of the service constitutes acceptance of updated Terms.
13. By subscribing to ToneOfCare services, you agree to receive service-related SMS messages. Message frequency varies. Message & data rates may apply. Reply STOP to unsubscribe, HELP for support.
14. Contact Information
For questions, concerns, or account support, contact us at:
ToneOfCare Support
📧 [email protected]
Thank you for choosing ToneOfCare. We are honored to support your family.