Annual Plans

Terms of service

Welcome to ToneOfCare. These Terms of Service (“Terms”) govern your access to and use of our senior check-in, reminder, and support services. By subscribing to ToneOfCare or using our services, you agree to these Terms. Please read them carefully.

1. Service Overview
ToneOfCare provides phone-based daily check-in calls, reminder calls, and wellness support designed to support seniors and provide peace of mind to families.

Our services focus on:

Emotional support
Routine reminders
Safety awareness
Family communication and reassurance
ToneOfCare does not provide medical care, diagnosis, treatment, or emergency services.

All services are delivered through live phone calls and email communication with designated family contacts, based on the plan selected by the client.

2. Not a Substitute for Medical or Emergency Care
ToneOfCare is not:

A healthcare provider
A home care agency
An emergency response service
A replacement for 911
If your loved one experiences a medical or safety emergency, you must call 911 immediately.

ToneOfCare callers cannot dispatch emergency personnel and do not guarantee prevention of accidents, injuries, or medical events.

3. User Responsibilities
By subscribing, you agree to:

Provide accurate and up-to-date client information
Notify ToneOfCare promptly of changes to routines, medications, or emergency contacts
Ensure your loved one is aware of and consents to receiving check-in phone calls
Keep billing and contact information current
Failure to provide accurate information may impact our ability to deliver services effectively.

4. Missed-Call Escalation Process
If a client does not answer a scheduled call, ToneOfCare follows a standard escalation procedure, which may include:

A second call attempt
A third call attempt if necessary
Notification to the designated family contact
ToneOfCare is not liable if a client does not answer or respond to calls.

5. Scheduling & Availability
ToneOfCare operates 7 days a week, including holidays.

Call windows are approximate. While we aim for consistency, occasional delays may occur due to call volume or operational needs.

6. Plan Changes, Cancellations & Refunds
Monthly Plans
Cancel anytime before the next billing cycle
No prorated refunds for partial months

Annual Prepay Plans
Discounted rate offered for full upfront payment
Annual payments are non-refundable after the first 7 days

Upgrades & Downgrades
Plan upgrades take effect immediately
Downgrades apply at the next billing cycle

7. Payment Terms
By subscribing, you authorize ToneOfCare to charge your selected payment method for recurring monthly or annual fees.

If a payment fails, ToneOfCare may:

Retry the payment
Contact you for updated billing information
Suspend or cancel services until payment is resolved
A valid payment method is required to maintain service.

8. Privacy & Confidentiality
Your privacy is extremely important to us.

ToneOfCare collects client information solely to provide check-in and reminder services. We maintain strict confidentiality and do not sell or share personal information with third parties, except as required by law.

Please review our Privacy Policy for full details.

9. Caller Conduct & Service Quality
ToneOfCare team members are trained to provide:

Friendly and compassionate communication
Accurate call documentation
Respectful and confidential service
ToneOfCare does not control the emotional responses, decisions, or behaviors of clients during or after calls.

Abusive or inappropriate behavior toward callers may result in account suspension or termination.

10. Technology & Service Limitations
Service delivery may occasionally be affected by:

Phone carrier issues
Client phone or device problems
Power outages or service interruptions beyond our control
ToneOfCare is not responsible for missed calls due to technical issues outside of our system.

11. Limitation of Liability
To the fullest extent permitted by law:

ToneOfCare is not liable for indirect, incidental, consequential, or punitive damages
ToneOfCare does not guarantee safety outcomes, medical outcomes, or emergency prevention
You agree to hold ToneOfCare harmless for events beyond our reasonable control
Your sole remedy for dissatisfaction with the service is to discontinue use.

12. Modifications to Service or Terms
ToneOfCare may update or modify services, pricing, or these Terms at any time. When required by law, you will be notified of material changes.

Continued use of the service constitutes acceptance of updated Terms.

13. Contact Information
For questions, concerns, or account support, please contact:

ToneOfCare Support
📧 [email protected]

Thank you for choosing ToneOfCare. We are honored to support your family with compassionate, reliable daily phone-based care.