Annual Plans

Privacy policy

At ToneOfCare (“we,” “our,” or “us”), we are committed to protecting the privacy, security, and confidentiality of all personal information entrusted to us. This Privacy Policy explains what information we collect, how it is used, how it is protected, and the rights you have as a user of our services.

By using ToneOfCare services, you agree to the terms of this Privacy Policy.

1. Information We Collect
We collect only the information necessary to provide phone-based daily check-ins and related support services.

Personal Information
Client name, age, and general background
Phone number used for scheduled check-in calls
Email address for service communication
Contact information for designated family members or caregivers

Health & Wellness Information (Optional / With Consent)
Medication reminder details
Appointment and routine reminder preferences
Wellness and care preferences
Emergency contact information

Service Interaction Information
Call attempts and call logs
Notes recorded during wellness check-in calls
Missed-call escalation records
Email communication between ToneOfCare and family members

We do not collect or store medical records, diagnoses, or personal health files. All information is voluntarily provided by clients or authorized family members.

2. How We Use Your Information
We use collected information solely to deliver and improve our services, including:

Conducting scheduled daily check-in phone calls
Providing reminder calls for medications, routines, and appointments
Monitoring wellness indicators based on call outcomes
Notifying family members when escalation is required
Personalizing care routines and communication
Maintaining service quality, training, and operational integrity
We do not sell, rent, or share personal information for marketing, advertising, or unrelated purposes.

3. How We Protect Your Information
We take data security seriously and implement industry-standard safeguards, including:

Secure storage of client information
Restricted access limited to authorized ToneOfCare team members
Confidentiality requirements for all staff and contractors
Regular monitoring for unauthorized access
Ongoing system updates and security improvements
While no system can guarantee absolute security, we use reasonable and appropriate measures to protect all personal information.

4. Sharing of Information
We share personal information only when necessary and only in the following circumstances:

With Your Permission
Information may be shared with designated family members, caregivers, or emergency contacts as authorized.

For Safety Reasons
If we believe a client may be at risk or unresponsive and escalation is required, information may be shared with designated contacts.

Legal Obligations
Information may be disclosed if required by applicable law, regulation, or legal process.

ToneOfCare never sells or shares information with advertisers or third-party marketing companies.

5. Your Rights
You have the right to:

Request access to the information we have about you
Update or correct your personal information
Withdraw consent to data collection (which may affect service delivery)
Request deletion of your records
To submit a request, contact us at:
📧 [email protected]

6. Data Retention
We retain client information only for as long as necessary to provide services and meet legal or operational requirements.

If services are canceled, records are securely deleted or anonymized unless retention is required by law.

7. Use of Services by Family Members
Family members who interact with ToneOfCare or receive service updates are also subject to this Privacy Policy.

Information shared between ToneOfCare and family members is used only to support the client receiving care.

8. Updates to This Privacy Policy
We may update this Privacy Policy periodically. When updates occur, we will:

Post the revised policy on our website
Notify active clients of material changes when required
Continued use of ToneOfCare services constitutes acceptance of the updated Privacy Policy.

9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:

ToneOfCare Support Team
📧 [email protected]

We are committed to transparency, trust, and protecting the privacy of every family we serve.