Privacy policy
Last Updated: December 2025
At ToneOfCare (“we,” “our,” “us”), we are committed to protecting the privacy, security, and confidentiality of all personal information shared with us. This Privacy Policy explains what information we collect, how it is used, how it is protected, and the rights you have as a user of our services.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect only the information necessary to deliver daily check-ins and related support services. This may include:
Personal Information
Client name, age, and general background
Phone number for check-in calls
Contact information for family members or caregivers
Health & Wellness Information (Optional / With Consent)
Medication reminder details
Appointment reminders
Wellness preferences
Emergency contacts
Service Interaction Information
Call attempts, call logs, notes recorded during wellness checks
Missed-call escalation notes
Communication between ToneOfCare and family members
We do not collect sensitive medical records or personal health files. Only information voluntarily provided to us is stored.
2. How We Use Your Information
We use collected information solely to provide and improve our services:
Conduct daily check-in calls
Provide reminders (medications, hydration, appointments, routines)
Track wellness indicators
Notify families when needed (missed call, wellness change, urgent concern)
Personalize communication based on client needs
Maintain operational and service quality
We do not sell, rent, or share personal information with outside parties for marketing or any unrelated purpose.
SMS Consent & Messaging Privacy
ToneOfCare may collect and store text messaging (SMS) opt-in data and related consent for the purpose of providing service notifications, reminders, wellness communications, and customer support. This information is kept private, securely stored, and will not be shared with third parties or used for marketing purposes. SMS opt-in data and consent information will never be sold, shared, or disclosed to any third party, except as required by law. Clients may withdraw SMS consent at any time by contacting ToneOfCare support, and their preferences will be honored.
By subscribing to ToneOfCare services, you agree to receive service-related SMS messages. Message frequency varies. Message & data rates may apply. Reply STOP to unsubscribe, HELP for support.
3. How We Protect Your Information
We use multiple layers of security to protect your data:
Encrypted storage of client information
Restricted access to authorized ToneOfCare team members
Routine monitoring for unauthorized access
Regular system updates and security improvements
Despite all efforts, no system can be guaranteed 100% secure. However, we maintain industry-standard protections to keep all data safe.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Sharing of Information
We may share information only in the following cases:
With Your Permission
Information may be shared with designated family members or emergency contacts.
For Safety Reasons
If we believe a client is in danger or unresponsive and escalation is required.
Legal Obligations
We may release information if required to comply with applicable laws.
ToneOfCare never shares or sells information to advertisers or third-party marketing companies.
5. Your Rights
You have the right to:
Request a copy of the information we have about you
Update or correct your information
Withdraw consent to data collection (may impact service)
Request deletion of your records
To submit a request, email: [email protected]
6. Data Retention
We retain client information only for as long as needed to provide services.
If you cancel service, we delete or anonymize records unless legally required to retain them.
7. Use of Services by Family Members
Family members interacting with ToneOfCare must also agree to this Privacy Policy.
Shared information between family and ToneOfCare is used only to support the client receiving care.
8. Updates to This Policy
We may update this Privacy Policy from time to time. If changes are made, we will:
Post the updated version on our website
Notify active clients when material changes occur
Continued use of our services indicates acceptance of updated terms.
9. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
ToneOfCare Support Team
📧 [email protected]
We are committed to protecting your privacy and providing clear transparency about how your information is handled.